Refund Policy
Below, you'll find detailed information about our pricing structure and payment processes.
Commission
We charge a 10% commission to the vendor on each sale made through our platform. This commission helps us maintain the marketplace and provide a seamless experience for our users.
Minimum Selling Price
To ensure a seamless transaction process using Stripe Connect, we have set a minimum selling of $10 (NZD) for listings. This minimum price is necessary to cover transaction costs and provide a secure payment experience.
Escrow Service
To protect both buyers and sellers, we utilize Stripe Connect's escrow service. Here's how it works:
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Payment Hold
When a buyer makes a purchase, the payment is held in escrow by Stripe.
Confirmation
Once the buyer receives the product and confirms that it meets their expectations, the payment is released to the seller.
Dispute Resolution
In case of any disputes, our support team will assist in resolving the issue before releasing the funds. This escrow service ensures that transactions are secure and fair for both parties.
Refund Policy
Last Updated: 30/07/2024
1. Overview
We strive to ensure that every transaction on our platform is smooth and satisfactory. This Refund Policy outlines the conditions under which refunds may be issued for transactions made through our marketplace using Stripe Connect.
2. Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Non-receipt of Item/Service: The buyer did not receive the item as agreed.
- Significant Misrepresentation: The item received is significantly different from the listing description.
- Damage or Defect: The item received is damaged or defective, and this was not disclosed in the listing.
- Unauthorized Transactions: Transactions that were not authorized by the account holder.
3. Refund Request Process
To request a refund, the buyer must follow these steps:
- Initiate a Refund Request: Dispute the transaction within 14 days from the transaction date.
- Provide Supporting Evidence: Supply any required evidence (e.g., photos, communication records) to support the claim.
- Seller Resolution: Allow the seller 14 days from the transaction date to resolve the issue. This could involve providing a replacement, issuing a refund, or reaching another amicable solution.
- Transactions: Using the "Purchase" process will automatically be marked complete 14 days after the provider marks the transaction as "Shipped".
If the issue is not resolved within the specified time frame, the buyer can escalate the refund request to BoostBay's support team.
4. Escalation to Marketplace Support
If the buyer and seller cannot reach an agreement, the buyer may escalate the dispute to BoostBay's support team by following these steps:
- Submit a Dispute: Dispute the transaction and notify our support team at support@boostbay.io within 14 days from the transaction date.
- Review Process: Our support team will review the case, including all communications and evidence provided.
- Decision: A decision will be made. The decision by BoostBay's support team is final.
5. Refund Outcomes
Based on the review, the outcomes can include:
- Refund: The amount paid will be refunded to the buyer.
- No Refund: The refund request may be denied if it does not meet our eligibility criteria.
6. Refund Timelines
Once a refund is approved:
- Processing Time: Refunds are processed through Stripe Connect and typically take 5-10 business days to appear on the buyer’s account.
- Notification: Buyers will receive an email confirmation once the refund has been processed.
7. Responsibilities
- Sellers: Sellers are responsible for providing accurate descriptions and ensuring the quality of the items/services listed. Sellers must respond to refund requests promptly and in good faith.
- Buyers: Buyers should review listings carefully before purchasing and must initiate refund requests within the specified time frame.
8. Limitations and Exclusions
- Digital Goods: Refunds for digital goods or services may have additional conditions or may not be eligible for refunds unless specified.
- Perishable Items: Perishable or time-sensitive items may have specific refund conditions.
- Non-Refundable Fees: Certain fees, such as shipping fees or transaction fees, may be non-refundable.
9. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: support@boostbay.io
10. Changes to this Policy
BoostBay reserves the right to modify this Refund Policy at any time. Changes will be posted on our website with the updated effective date.
Thank you for choosing Boostbay!
We aim to provide a smooth and transparent experience for all our users. If you have any further questions about our pricing or payment processes, please don't hesitate to contact our support team.